My Transcom Experience

Author: Marie Johansson

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Interview with one of Transcom’s many work-at-home agents

Transcom has contact centers in six cities in Sweden. In addition to that, we have a significant number of work-at-home agents in Scandinavia as well as in North America.

We asked Robert Cederlund, who works as a Home Agent in Sweden, three short questions:

What do you like best about being a Home Agent?
I can do chores during my breaks and I get to sit in my own chair. I don’t have to shave every day because the customer and my boss don’t see me when I work from home. I have a cross trainer at home that I can use during my breaks.

What is the difference between working at a contact center and from home?
I thought I would miss my colleagues, but I spend most of my time on the phone anyway. You have access to a chat room, so I feel that I have more social interaction with colleagues now. I also get to use the same workstation every day, making it easier to feel “more at home” even at work.

What is the best part about working from home?
It is very silent, so I can really focus on the customer.

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