My Transcom Experience

Author: Monica Llagostera

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And the winner is…

It has been three months since we launched our “Best ideas for improvement Contest” and today, we are proud to announce the names of the winners!

This is an initiative from our HR department, encouraging every member of the organization to submit their ideas for improvement. The prize is very motivating, an iPad Mini.

The rules were clear. Each participant could submit as many ideas as they wanted, as long as they met the following requirements:

  • Easy implementation from an economic and operational perspective
  • Innovative approach
  • High impact, by number of services/people affected

The jury was composed of Committee members, and each of the three categories had its own leader:

Rosana García, HR Regional Manager for Iberia & Latam, was in charge of the finalist selection in the category improvement of work conditions, where 168 ideas were submitted. The winning idea “Implementing motivational workshops: emotional intelligence” was presented by Javier Camino from our center in San Fernando de Henares, Madrid.

Javier Camino receiving the diploma & prize

 

Cristina Martínez, Operational Support & Performance manager for Iberia & Latam, played the same role in the improvement of service quality category, with 165 proposals. In this category, the best idea was “A further step”, a proposal to implement additional actions to reconfirm customer satisfaction from Juan Carlos Jiménez from our Atica center in Pozuelo.

Juan Carlos Jiménez, one of the three winners

 

And regarding the improvement of productivity category, this responsibility went to Juan Brun, Operations Director for Iberia & Latam. In this case, 167 ideas were evaluated. Patricia Ferrero, from our site in Leon, won the iPad Mini with the idea “Paperless” with the aim of saving paper in our daily operations.

Patricia Ferrero receiving her prize

Congratulations to every participant and especially to the winners!

 

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