My Transcom Experience

Author: Stefan Pettersson

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A growing outsourcing sector in Tunisia

Last week, I had the pleasure of attending the Swedish-Tunisian Business Forum in Stockholm, organized during President Béji Caïd Essebsi’s three-day State Visit to Sweden.

A number of interesting topics were covered, not least Tunisia’s plans for development in different sectors. Transcom’s industry was also discussed at length during one of the panel discussions, led by Mr Raouf Mhenni from Smart Tunisia. Mr Mhenni focused on Tunisia’s plans to further strengthen its position in the offshoring and nearshoring space, with the objective of creating 50,000 jobs in the next five years.

Mr Raouf Mhenni, President of Smart Tunisia

Mr Raouf Mhenni, President of Smart Tunisia

During the presentation, Transcom was mentioned as one of the companies that have already invested in Tunisia. In fact, Transcom has been present in the country for over ten years and currently employs over 1,000 people in Tunisia. From two different sites in Tunis, we deliver customer care services on behalf of more than ten clients, mainly for French- and Italian-language markets (Italy, France, Canada, Belgium, Luxemburg and Switzerland).

Transcom has grown its business in Tunisia gradually over the last ten years, and we expect to continue expanding, also in new markets. For example, our Tunisian operation recently started to deliver services in English and Arabic to customers in 32 different countries across the Middle East, North Africa and the sub-Saharan region.

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