My Transcom Experience

Posts published January

Meet Bashir Ishak – Team Leader in Borås

Bashir is one of our many great team leaders at Transcom Borås, Sweden. He joined Transcom 7 years ago  and has gained a lot of experience since then. We would like to give a special thanks to Bashir for doing such a good job every day!

Bashir Isak

What does it mean to be a Team Leader?

“Being a Team Leader gives you a lot of responsibility. As a Team Leader you must be a good leader and a skilled mediator at the same time. In many ways you set the standard in your team; both when it comes to performance, work ethics and attitude. The way I act reflects on my team and the company at large.”

So what do you do, more specifically?

“I do a lot of work both on a group and an individual level. At a group level I try to create a good atmosphere and team spirit in the group. I also have daily coaching sessions with my team members at an individual level. As we focus a lot on monthly and weekly goals, one of my most important tasks is to coach the agents on how to improve their performance.”

What is the best thing about working at Transcom?

“The best thing is having the honour of working with such great colleagues every day, working together to reach the best results possible. Having the opportunity to coach my team members to a better performance and following their development. Being a part of a big company that supports and pushes you to perform your best month after month.“

 

Author: Adrian Millington

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Transcom speaks in the Philippine Department of Trade and Industry 2015 Roadshow

In June 2015,  a team of dignitaries from Manila came to London as part of a roadshow held at Asia House in Westminster London.

The event was called The Philippines: Asia’s Bright Spot and was organized in partnership with the Philippine Department of Trade and Industry (DTI) and the Philippine Embassy in London and sponsored by HSBC. Speakers included Philippine Ambassador to the UK Enrique A. Manalo and Philippine Secretary for Trade and Industry Gregory L. Domingo. The event was attended by over 100 delegates from a range of verticals including banking and IT.

The idea behind the event was to increase bilateral trade and investments between both countries. As chair and host of the 21 member Asia-Pacific Economic Cooperation (APEC) forum this year and a founding member of the Association of Southeast Asian Nations (ASEAN), the Philippines is strongly positioned to reap the benefits of a regional economic integration. In addition, the government has introduced reforms to create a favourable business environment.

Transcom’s Adrian Millington, Business Development Manager and Client Services Manager for the UK was invited to speak at the event by Philippine Commercial Attaché and Director for the DTI in the UK Anne Marie Kristine C. Umali. Adrian and Kristine had been working together on raising the profile of Transcom in the UK and collaborating on potential new business opportunities. The strong relationship enjoyed by Transcom and the DTI in London and Manila was reinforced on the day with Adrian speaking specifically on Business Process Management and shared service opportunities in the Philippines.

Speakers and panellists during the workshop on IT-Business Process Management & Shared Services Opportunities. From left to right: Mark Frost, PreScribe Invent Asia; Kristine Umali, PTIC-London; David Durling, Shell; Adrian Millington, Transcom; DTI Secretary Greg Domingo; Kerry Hallard, the National Outsourcing Association; and, DTI Undersecretary Ponciano Manalo.

The IT-Business Process Management Seminar held at Asia House in London during the summer of 2015 emphasised the strength of the Philippines as the premiere destination for the shared services and outsourcing industry. The entire panel including Adrian shared to potential investors the distinct advantages of the Philippines such as a young demographic and an English-speaking educated workforce. Other speakers shared their own testimonies about the professionalism and successes evidenced across the BPO sector in the Philippines.

For his efforts, Adrian received a formal letter of appreciation from the Philippine Government. He continues to support the government body in the UK for mutually beneficial opportunities.

Author: Tanja Lohrmann

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Transcom Halle moves to new premises to meet growth and market demand

Transcom Germany’s second site in Halle was established in 2001 and after 14 years the office has relocated to another district in town. The new site is situated in a residential area in the Halle-Neustadt neighborhood, near the town center.

The entire contact center has moved to the top floor of a large furniture store, which has been modified to satisfy Transcom’s specific needs. The location of the new site, which is well-served by various forms of public transport, is highly appreciated by employees and makes the work of the HR department easier in their search for new talent.

The move also supports growth, because the new offices can accommodate work stations for over 600 employees. The availability of more space represents a big advantage, allowing Transcom to grow rapidly and improve its position on the German market. Offering numerous work stations from the outset, the Halle site represents the ideal way to quickly satisfy the needs of new or existing clients that want to start working with Transcom or extend the scope of their activities.

Halle Collage 1

Transcom Halle has 320 employees today, providing inbound, outbound and back office services on various projects for international clients, including customer assistance for a leading producer of satellite navigation systems. Over 60 agents work on this project, performing back office operations and providing first and second level technical assistance. One special feature of the project is the provision of assistance services via social media and, not least, the implementation of dedicated self-service solutions.

Halle Collage 2

In 2015, the Halle site launched a new B2B technical assistance service project for the Information Technology subsidiary of a major German retail group, in which operators provide support for department store sales staff in the event of technical problems with cash desk systems. The other clients served by the Halle site are in the telecommunications and financial services sectors.

The move in May 2015 to a new site with more space was needed to support growth and cater for market demand, with the ambition of growing together with our Clients.