My Transcom Experience

Posts published July

Author: Sanjin Korac

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Handmade Day: we cultivate what we’re passionate about!

In February, Transcom Pula organized a “Handmade Day; offering some of our staff the possibility of showcasing what they personally have a passion for, over and above the enthusiasm they invest in their everyday work.

Handmade Day in Transcom Pula_1
The Handmade Day was created as a company integration project, designed to bring people together who, during the day, are focused on their own work and risk sometimes losing sight of the bigger picture around them, which is made up of many different people with different interests, passions and skills, some of which you’d never have expected them to have. The “Handmade Day” event turned the meeting room into a showroom where our staff could get together and admire the creativity of the people they work side-by-side with every day.
Handmade Day in Transcom Pula_2
20 employees presented their creations and there was a surprising variety on show: from knitwear to natural soap, from vinyl record clocks to creams, magnets, jam, paintings, jewelry and a whole host of artistic creations ranging from the abstract to the traditional. We were pleased to discover that our co-workers put a lot of passion into everything they do, not only when they are managing customers on the phone, but also in their free time. This initiative encouraged interaction and an exchange of ideas, as well as sparking new collaborations between all the participants. But most importantly, it helped some of our co-workers overcome their shyness and proudly show off their talent.
Handmade Day in Transcom Pula_3
While almost everyone initially visited the showroom out of a sense of curiosity, it is to the credit of our “artisans” that many of them left with a souvenir or an ornament to wear or to show off at home. “Buyers” donated what they liked for their “purchases” and the symbolic amount raised was donated to the humanitarian association “Nas san njihov osmijeh” (“Our dream, their smile”, a group of volunteers offering support to the needy through fund raising events, lotteries, concerts and humanitarian initiatives).
Handmade Day turned out to be a great success, and as it was greatly appreciated by everyone we will certainly be organizing other events in the future. Like it? If you liked the event and want to be informed about future initiatives, follow our Facebook page!
Author: Tanja Lohrmann

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Transcom Germany’s City Cycling team shows ambition and health consciousness

 

“City Cycling” (“STADTRADELN”) is a European initiative from the Climate Alliance. Members of the Climate Alliance support the reduction of CO2 emissions and stand up for climate protection. This year almost 300 local authorities in Germany will take part in the initiative. The aim of this promotional event is to draw local politics’ attention to cycling infrastructure and to promote public cycling as a sustainable alternative to motorized mobility in general. You need to remember that around one fifth of the carbon dioxide emissions in Germany are traffic related. Over 80 teams actively participated in “City Cycling 2015” in Rostock.

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As we at Transcom Rostock have many passionate employees taking the bicycle to work every day we did not hesitate to register the “One Transcom” team for the City Cycling project. Over the three-week campaign period more and more dedicated and passionate employees joined our team by registering, counting their personal kilometers e.g. going to work or cycling in their spare time and filling in their daily or weekly results online or using a special App. There is a local community ranking as well as a team ranking comparing the teams in Rostock.

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After three weeks the results were announced: Our ambitious employees cycled a total of over 3100 km! That’s the same distance as cycling from Rostock in Germany to Gibraltar in Spain.

The “City Cycling” initiative was a good opportunity to drive environmental awareness and health consciousness at Transcom, as well as promoting team spirit and keeping us active and healthy! It was fun being part of our dedicated team, encouraging each other and eagerly tracking the ranking with excitement every day. The employees’ team performance brought us place 26 out of 80 teams in Rostock! The employees’ involvement promoting the “One Transcom” thought and their great cycling performance were rewarded with little gifts and bicycle accessories.

We are already looking forward to “City Cycling 2016″ to get even more of our employees involved and active.

Author: Oisten Lund

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Transcom Norway moves to new premises in Fredrikstad

Having housed Transcom Fredrikstad in the same premises since the startup in 1997, in April the time finally had come to move to our new premises. As the former building was old and worn, our employees and clients had looked forward to the move for a long time and are very pleased with the new facilities. The building is specialized to meet Transcom’s business requirements as well as the requirements of health, safety and environment for our employees.

Transcom Norway’s new office in Fredrikstad.

“This is facilitated for those who work here, both in terms of cooling, air and light, and I think everyone is happy”, said Landlord Property Manager Runar Helgesen.

The planning started back in 2012 . The building was ready for occupancy after a 9 month construction period which started during the summer of 2014.

The move was an important event for Transcom and several prominent guests were invited to the official inauguration. Among the guests were our employees, representatives from our clients, the landlord and other business partners. The premises were officially opened by Jon-Ivar Nygård, Mayor of Fredrikstad:

“With these great new premises, it’s just for us to celebrate. This means Transcom are investing in our city and that you want to be here”.

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The premises was officially opened by the Mayor of Fredrikstad, Jon-Ivar Nygård

 

From left: Landlord Property Manager Runar Helgesen, Mayor Jon-Ivar Nygård, Country Manager Transcom Ole Sommer-Erichson and Landlord Terje Høili

From left: Runar Helgesen, Landlord Property Manager, Jon-Ivar Nygård, Mayor of Fredrikstad, Ole Sommer-Erichson, Country Manager Transcom Norway and Landlord Terje Høili

 

Author: Isabel Sánchez-Lozano

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Transcom Spain awarded at the Platinum Contact Center Awards 2015

 

Once again, Transcom has been awarded in one of the most prestigious customer care events in Spain: the Platinum Contact Center Awards, which are organized by the Contact Center Magazine every year.

Platinum Contact Center Awards

In the sixth edition that was held at Teatro Real in Madrid in end of June, Transcom was awarded in the following categories for the quality services we have provided to three of our major clients:

  • Best Customer Service in Banking
  • Best Customer Service in Telecommunications
  • Best Customer Experience Strategy

These awards acknowledge the best practices of companies in this sector that offer competitive solutions focused on the business goals of their clients. They also appreciate and honor companies, which, with their constant renewal, are committed to the professionalization and development of the customer care sector.

As Regional General Manager of Transcom Iberia and Latam, it’s a great satisfaction for us to  win these awards:

“Being the best in such demanding sectors as telecommunications and banking represent a reward to the efforts of our team. Besides, the award for Best Customer Experience Strategy show that we are achieving our goal of being a leader in customer experience, placing the client at the center of our business

Spain Platinum Contact Center Awards 2015