My Transcom Experience

Posts published June

Author: Siva Subramaniam

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Transcom relaunches in Central Philippines

Transcom Philippines recently expanded our presence in Iloilo by relaunching our offices on another location –One Global Center (OGC) in Iloilo Business Park. With this move, the biggest Nordic presence in the Philippines is also expanding its local presence.

The move to OGC will allow us to hire even more locals, and contribute to Iloilo’s economy:

“We are opening our doors to welcome more Ilonggos into the Transcom family.”

Gracing the event were local dignitaries headed by Iloilo Provincial Administrator Dr. Raul N. Banias, Iloilo City Mayor Jed Patrick E. Mabilog. Executives from our Senior Leadership team flew in to the city to join in the celebrations and welcome this expansion of the Transcom family.

Following the opening we also organized an open-house activity where locals were invited to take advantage of the unique opportunity to join the Transcom corporate culture.

The new offices were also blessed in a solemn ceremony attended by local dignitaries and Transcom executives.

A mega concert dubbed We Are Transcom – #TheBig PartyAtOGC capped the festivities, featuring big names in music like Mojofly, Kjwan, 6Cyclemind, DJ Nina Saputil and DJ Callum David:

Established in 2004, we marked 10 years of Philippine presence only last year. We opened our Iloilo site in 2009. To date, the Iloilo site boasts of employing about 1,200 employees. Just like our other  sites, this has its own childcare facility — proof that Transcom values the family. The employees also enjoy a wide array of benefits that has encouraged company loyalty and employee retention over the years. In addition, we also have sites in the following cities: Mandaluyong, Pasig, and also in Bacolod.
Author: Tanja Lohrmann

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Transcom stands out at Call Center World 2015 as it celebrates growth in Germany

The CCW 2015 took place at the Estrel Convention Center in Berlin in the end of February. The 17th edition of Europe’s largest fair for customer service, call center and communication has a long history and the who’s who of the industry traditionally meets at CCW. This year over 7,600 visitors attended the fair to gain a complete insight about innovations, new technologies and trends in the customer service and call center industry.

Over 250 exhibitors from 50 different countries were listed which underlines the global impact and internationality of this year’s CCW. Our participation in the fair aimed to confirm Transcom’s position as global customer experience specialist and celebrate our recent significant growth in Germany.

Transcom had a large, well-located exhibition booth which attracted many prospect clients, existing clients and media representatives. Transcom team managed to gather promising contacts that will certainly support Transcom’s planned expansion on the German market. We were also happy to meet other possible partnering vendors, recruiting companies and potential employees.

Transcom stand and the German team at CCW 2015

Transcom stand and the German team at CCW 2015

The CCW exhibition represented the best opportunity to announce our business results and celebrate Transcom Germany’s rapid growth in 2014. In order to face the growing demand for Transcom services, Halle’s operating site is being expanded. A move to a new location, with a significant increase in the size of operations area, will take place in the second quarter.

Also Rostock site is continuing with the growth trend and an expansion of the production areas is under evaluation. These investments were necessary since we have extended our client base in Germany and further strengthened our relationship with existing clients.

Author: Joseph Roc

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Transcom Cares in the Philippines supports Street Children

Transcom Cares believes in the power of the youth to shape our future and their role in the family. This is proven by the establishment of childcare centers on almost all our sites in the Philippines. That is why we decided that our first outreach activity for 2015 would focus on the less-fortunate youth near the location of our sites.

The Children of Alay Pag-asa Christian Life Foundation is the first beneficiary of our outreach program. Our 14 volunteers started 2015 by sharing a little of their time in helping to feed 51 children and engage them in educational games.

Be Smart. Eat Smart. With these themes in mind, we decided to initiate another feeding program for the children of Precious Heritage Children’s Home for the month of February. Along with our 36 volunteers, we gave an informative talk and games about basic Food Groups and their respective role in proper nutrition.

To remind us of our younger days, another 34 volunteers recently spend an entire morning playing traditional Filipino games in Quezon City Memorial Circle with 69 street children. A delightful lunch soon followed, to reward the sweat and toil of the mini Olympics.

Truly the gift of time is priceless and this is something that we are very proud of in our volunteers since they help make each of our activities memorable.

TC_MiniSF__Social Media.

Official opening of “LeonarDo 2.0.14” – a new research and innovation center for Customer Experience

In March, Transcom Italy presented its new Research and Innovation Center for Customer Experience to the press and the local authorities. The center is located in L’Aquila and set up jointly as a partnership with L’Aquila University and local contact center company Elleacall.

The LeonarDo 2.0.14 research project, which has been endorsed by the Italian Ministry of Economic Development, will span over three years, with the aim of developing - by October 2017 new process and new technological solutions that improve the services delivered by
contact centers to consumers and citizens, based on their Customer Experience.

Transcom Contact Center in L'Aquila

 “Innovation and the constant quest for excellence are two of Transcom’s fundamental business values and we invest in resources and skills to promote them” commented Roberto Boggio, Transcom Regional General Manager for Central and South Europe, during the inauguration.

 “The strategic agenda of L’Aquila University considers the institution to be an open social laboratory and, therefore, applied research projects conducted jointly with the business system form a fundamental part of our planning,” said Professor Paola Inverardi, Dean of L’Aquila University.“One of our objectives is to strengthen this network of collaborations, and the partnership with Transcom in the framework of the LeonarDo 2.0.14 project is perfectly aligned with this strategic vision: we are convinced that it will produce benefits in terms of technological capabilities at the service of local development.”

The center has been operational for a few months now and already employs 10 researchers; over the coming three years we aim to involve about 40 customer experience professionals in the project.

Leonardo lab and meeting room & event

Technological changes impose new interrelation processes between companies and clients. Network connections and the ever more widespread use of mobile communication devices (smartphones, tablets, notebooks, etc.) are radically changing not only how we acquire information, but also the interaction between people, between customers and businesses, and between the public and the institutions. From this perspective, the work of the Transcom’s research center in L’Aquila will focus on identifying new social and digital methodologies, using technology-based tools and innovative processes.

This VIDEO, (in Italian) by a local TV network, provides a summary of the event’s key messages.

Author: Roberto Boggio

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Transcom honored at Frost & Sullivan’s Best Practices Awards in London

Following April’s announcement that Transcom received the Frost & Sullivan 2015 Visionary Innovation Leadership Award in Europe, we had been invited to attend the “2015 Growth, Innovation & Leadership Awards Banquet” that took place Thursday May 14th at the Royal Garden Hotel in Kensington, London.

I was really proud to represent Transcom at this event and to receive the prestigious award in front of over 150 leaders and industry professionals from around the world.

Transcom honored at Frost & Sullivan's Best Practices Awards in London 2015_2

The event celebrated the superlative achievements of over thirty global companies from a number of businesses, both within the public and private sectors.

Transcom honored at Frost & Sullivan's Best Practices Awards in London 2015_3

Gary Jeffery, Partner & Director at Frost & Sullivan, explained the selection criteria:

“Our long-established Awards program recognizes companies that have demonstrated innovation, competitiveness and leadership in meeting the demands and challenges inherent in their particular sectors. Frost & Sullivan acknowledges their products and services as best-in-class examples of how to effectively optimize strategies, performance and processes.”

Transcom honored at Frost & Sullivan's Best Practices Awards in London 2015_4

This international acknowledgement represents yet another encouragement for us at Transcom in order to continuously innovate our services in the complex European market scenario, as well as to help our client’s to improve their business performance.