One of Transcom Italy’s main clients is a major international telecommunications operator, with over 30 million active SIM cards in Italy.
Our partnership with this market leading telecommunications operator started in 1999, providing inbound customer care and sales services. Today, Transcom Italy supplies a comprehensive range of services, managing interactions between the operator and its customers through all the main contact channels. Our two companies have grown, changed and evolved together in a market which has undergone profound transformations over the years, consolidating a long-term partnership based on mutual trust, value creation and total transparency.
In October 2014, we signed an agreement that offers Transcom Italia’s employees special discounts and promotions across the entire line of services and products offered by our Client, from voice to top-up contracts and from ADSL broadband lines to the purchase of smartphones and tablets.
This agreement consolidates our partnership still further, because it generates added value for both companies: new sales for our Client and beneficial offers for Transcom employees.
The win-win approach is a key feature of all successful partnerships; value creation is always the main driver that ties Transcom to the company’s most important clients.