From its humble beginnings in 2004, with just 40 staff in the Philippines, Transcom has grown to be a competitive force in the country. Four years ago the regional leadership team sat down to discuss the future.
Clients who were choosing to go offshore with us didn’t just want a solution that was cheaper, but one that was faster and better. The team knew they could deliver on the solution, but they had a strategic decision to make – should they aim to become the biggest BPO in the country, or the best?
Ultimately, Transcom chose to be the best, arguing that when you are the best, being the biggest will happen naturally.
Here they are in 2013, at almost 10,000 employees, and finding their efforts in the Philippines recognized and validated by international research company, Frost and Sullivan.
Siva Subramaniam, Country Manager for the Philippines & Head of Sales for Asia Pacific, recently had the pleasure of making this announcement:
I am pleased to announce that Transcom Philippines received the 2013 Frost and Sullivan Philippines Contact Center Outsourcing Customer Value Enhancement Award.
This is an award that describes what you do. Everyday, all of you collectively exceed client expectations and deliver premium services. Today, we got rewarded for your continuous commitment and support.
Now in its third consecutive year, the 2013 Philippines Excellence Awards aims to recognize companies and individuals that have pushed the boundaries of excellence, rising above the competition and demonstrating outstanding performance in the Philippines market.
On behalf of the Transcom Philippines Management Team, Siva ensured that the employees who helped in achieving this recognition were thanked for fulfilling the goal of delivering the best service.
As a small token of appreciation, cakes and coffee were offered for all employees.