My Transcom Experience

Posts published July

Author: Sanna Tardell

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Congratulations TSK!

If we continue talking about team spirit and how to build it, we have yet another good idea!

Three guys from Transcom here in Eskilstuna have started a sports club, TSK. All employees are welcome to be members and there will be lots of different activities. Something for everyone.

If you think about it, it’s really a great idea! People get to know each other better and we all need some exercise now and then!

One of the activities is football. They set up a team and joined a local football cup and played their first game yesterday! As you can guess from the subject, they won! So congratulations to TSK and good luck in the future!

I’m sure I will get back to this subject later on!

bild[1] TSK

Author: Christian Hultén

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Showcasing Transcom’s home-based agent concept

Once a year, the Swedish call center association Kontakta arranges a conference focusing on customer service. The overall goal of the conference is for people in the industry to meet, exchange best practices and discuss future industry trends.

This year, I was invited as one of the keynote speakers. I chose to talk about how Transcom’s Home-Based Agent (HBA) concept creates value for our clients and how it supports the creation of outstanding customer experiences. Team leaders, trainers and coaches also participated via video link.


I think the positive reactions from the audience are testimony to the fact that our Home-Based Agent solutions meet the industry’s expectations in terms of performance, reliability and cost.

Feel free to take a look at the presentation below (modified based on the Swedish-language version):

Christian Hultén, General Manager of Transcom’s North region

Author: Stefania Melosi

Transcom Awarded by the City of Pula (Croatia)

On the 5th of May this year, during the celebration for the Day of the City of Pula (Croatia),  Transcom South Region General Manager Roberto Boggio was invited by Pula’s Mayor Mr. Boris Miletić to attend the official ceremony at the Istrian National Theater.

The Award given to Transcom by the City of Pula

The Award given to Transcom by the City of Pula

Here, in a crowded theater and in the presence of a number of influential local authorities, Transcom received an award  from the City of Pula for our company’s contribution to the development of the local economy.

“We are very happy and proud to receive this recognition today – said Roberto Boggio – and we are confident that our collaboration with the local community will further develop and expand in the future. It’s three years now since we opened our Istrian subisidiary and I have to thank all the people that have contributed with their work to its growth and success over the years. I also thank the Mayor and friend Mr. Boris Miletić and all those people who have believed in us and supported our business.

HVALA GRADU PULI (translated: Thanks to the City of Pula)!”



Author: Hamdi Ghazouani

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Transcom in Tunisia: Two years after the Jasmine Revolution

The beauty of Tunisia is a fine mix of European and Middle Eastern culture with its rich history and magic views. It is a country in Northern Africa, south of Italy and Malta. It’s bordered by Libya to the Southeast and the country of Algeria to the west.

Having Tunis as its capital, Tunisia has a Mediterranean coastline that makes it a popular tourist destination. The climate here varies. It is temperate in the north with mild winters that are sometimes rainy. The summers are mostly hot and sunny.


Transcom has been operating in Tunisia since 2005. Our two locations in the city of Tunis – specialized in providing top-class customer care, sales and technical support in the French and Italian languages – have made a significant contribution to business development.

In Tunisia, Transcom serves clients in many sectors, e.g. telecommunications, travel & tourism, financial services, and retail.

In this post, I would like to talk about a very touching experience we witnessed two years ago, 2 days after the 14th of January 2011. I still remember the day the Tunisian revolution began. We were, and we still are, all united to keep doing our job as best as we can in our company. We were all engaged to move forward.


On the 17th Of January, I remember people were still afraid of what happened in the previous nights, 14th, 15th and 16th of January, nights in which we witnessed a lack of security in the streets, and we had to protect our areas and homes.

There was fear of the unknown, dark future but deep down inside, people were motivated and satisfied to have accomplished in 28 days what many had tried to do for a generation, namely topple a regime with over two decades in power.

On that day, even if the situation was really delicate, and people were not able to get out, we decided to go to Transcom, to start once again our journey with more passion and with more motivation. Teammates were handling calls and emails, maintaining service levels and staying focused on providing exceptional customer experience.

Even if the streets were not secure, we were full of energy. Tunisia’s future was uncertain, but something was calling us, it was a wakeup call of duty to serve our company first and then our country. Many other people did the same thing, going to work, and even if there was no security and no government, we wanted to act like nothing had happened. We felt stronger than yesterday and that our country really needed each one of us.  It was really a very pleasant experience we lived through together, and we are really proud to be part of all this.

Believe me, now after two years Tunisia is a safe and friendly country in North Africa. It’s safe because we wanted it to be safe and because we are people who believe in change, and always think positive. We are making progress even if democracy in our country is too young, but we believe that we all care about our country and our company and we also do care about our young people, and we wish them great success, because they are our Hope for the Future, and some day, when our generation retires, they will always remember that day.


Author: Sanna Tardell

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Bruises and laughter

So, did we find the Team Spirit?

Honestly, I think we did!

We had an amazing day at Boda Borg and everyone was all cheerful and excited. It was the perfect way to get to know each other better!

For those of you who don’t know what Boda Borg is, it’s a big house with different quests. Each quest contains 3-6 different challenges/rooms and you have to figure out how to solve it and get a stamp in the end.

So today when we came back to the office, most of us with a lot of bruises, the team spirit was definitely there!


Author: Bob Milne

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Cleaning up the Community & Living Below the Line

The month of April was a busy one for our employees and the community of Brockville, Ontario (Canada). Teams within the site have been raising funds for the construction of a new community playground, while others donated their time to community clean up efforts across the city – an effort for which Transcom was a major sponsor.


In addition, from April 29th through May 3rd, Thomas O’Keefe (Human Resources Manager), accepted the Live Below the Line challenge, sustaining himself on just $1.75 each day for all his food and drink needs.


Why $1.75? That is the Canadian equivalent of the extreme poverty line. Living on so little gives participants a glimpse into the challenges faced by the 1.4 billion people around the world who have no choice but to live below the line everyday, for everything – from food, to medical care, to transportation, to education, and more.

“In today’s world, extreme poverty and inequality are unjustifiable and unfair,” says Thomas. “Live Below the Line demonstrates the problem in a concrete way, while raising money to address the problem.”


Every dollar raised as part of Thomas’ participation in the challenge goes to support the The Belinda Stronach Foundation and it’s Spread the Net program. This is a grassroots campaign designed to motivate, educate, and inspire Canadians to help end preventable malaria deaths by raising funds and awareness to support the purchase and distribution of bed nets to children and families in Africa.

While Thomas’ challenge is complete, it’s not too late to sponsor his efforts - the challenge is open until July.

A hearty congratulations to all involved!